AI Conversation Summaries for Customer Service

AI conversation summaries to analyze conversations at scale

Contentsquare Conversation Intelligence provides structured answers to your top questions about every customer service interaction.

AI built for customer conversations

Contentsquare Conversation Intelligence is proven on 1 billion customer service interactions to give you insight that generic LLM summaries can’t.

Reason for Contact automatically surfaces organization-specific intent categories so you never have to read through a transcript.

Agent Actions summarizes what the agent did to try and resolve the issue within the conversation.

![Visual] Conversation Intelligence Reason for Contact - Overview](https://images.ctfassets.net/gwbpo1m641r7/2OujJHjUYsXTDCY0tksRxF/82e6aaa0000e66e78e014d72ff71958e/Contact_-_Overview.png?w=1280&q=85&fit=scale&fm=avif)

![Visual] Conversation Intelligence Contact Review](https://images.ctfassets.net/gwbpo1m641r7/7ENw35vqT9gb1fS2rjWudT/69e45a9590e1a26510ceca75566ef9a8/The_Gist_-_Contact_review.png?w=1280&q=85&fit=scale&fm=avif)

Resolution tells you whether the customer’s issue was solved, giving you the context needed to improve agents.

Agent Follow-Up provides any additional steps the agent said they would complete.

Customer Satisfaction tells you if the customer was satisfied and provides supporting evidence.

Cost per case down 23%
We have actually shaved a little over three minutes of AHT now that we don’t have the agent tag tickets anymore. That has reduced our cost per case by 23%
Jon Helin
VP of Customer Support, Calendly

Why Contentsquare Conversation Intelligence

Leader in analytics
Built on Loris, an AI platform named a Cool Vendor by Gartner and a Leader in AutoQA and Customer Analytics by CMP.

More than an LLM
Uses a combination of pretrained AI models, custom AI models, and LLMs to achieve fast and accurate results.

Proven AI approach
Has delivered billions of predictions in more than 1 billion customer service interactions (and counting).

World-class data science
Maintained by our team of data scientists, so you get better results with less work.

Skip the analysis. Jump right to the answers.

Conversation Intelligence doesn’t just summarize conversations. Using it as your personal AI data analyst, you can get answers to any of your customer and agent performance questions—from “why are customers dissatisfied?” to “where is this agent struggling?”

You know you need to adopt AI

MIT study: 95% of AI pilots are failing

But you also don’t want to own a high visibility, doomed project.

See what’s behind AI failures and how to operationalize for success in our latest whitepaper.

Uncover customer support insight faster

Schedule a meeting to see how we’re delivering AI conversation summaries, call recording analytics, and automated QA.