Stop guessing. Start Sensing what customers really want.

Understanding your customers shouldn’t feel like a mythical struggle. Sense gives you AI-powered insights to create heroic customer journeys, fast. No magic needed.

It’s not magic—but it feels like it

Finally, analytics can be easy for everyone. No more digging through data, no more analysis paralysis. Simply summon Sense and get the answers and actions you need, to create customer experiences that feel out of this world (with your feet on the ground).

Save time (and sanity) making sense of data

Your data is a goldmine, but only once you mine it for meaningful nuggets. And that can take days, weeks and expertise not everyone has. That’s where Sense comes in.

Bring AI-powered insights to the surface, instantly

Sense automatically connects the dots, spots patterns, and delivers powerful insights in minutes. Then it gives you next steps to meet and exceed your customer needs.

Create better experiences—and deliver bigger results

All insights are tied to your goals, so you can deliver hero-worthy journeys for customers, and big wins for your team. Drive sales, loyalty, and high-fives, with Sense.

Common use cases

Skip the investigation and go straight to the solution

With Sense as your guide, you can analyze content, pages, and journeys to understand behavior—without expert help. Now every team can independently find, validate, and share customer insights.

Take the fast lane to recovering conversions

When your results dip, Sense automatically pinpoints drop-offs, errors, and friction. It identifies issues and gives you clear recommendations for fixes, so you can quickly recover conversions.

Put customer journey and behavior analysis on autopilot

Sense maps customer journeys in seconds, so you can start exploring right away. Automatically analyze user paths following important releases to assess changes in behavior, and track how segments move through key flows. High-impact optimization opportunities are always just a few clicks away.

Reclaim time by automating your recurring analysis

Running manual, recurring analyses? Let AI handle them. Sense continuously investigates what matters and keeps you informed with the latest insights.

Understand tests and campaigns without data digging

Sense analyzes your A/B test results and gives you insights before your coffee goes cold. Ask for more information, like revenue impact, to see which test variant is better for business. Or tell Sense to segment traffic for mobile, web, or returning users—and more.

eBook

A Guide to Sense, Contentsquare’s AI

Analytics is stuck in the past—but the future is here: it’s called Sense.

With Sense, experience analytics is faster, more impactful, and accessible to all (including the not-so-tech-savvy).

Read the ebook to discover what makes it different from other AI agents—and how it will transform your approach to optimizing digital experiences.

What can you do with Sense?

Quickly diagnose checkout drop-offs

Struggling to understand why users abandon their carts? Sense auto-summarizes session replays across your checkout flow, surfacing common friction points—like form errors, long load times, or confusing CTAs—so you can fix issues fast.

Understand why NPS® is dipping

Noticed your Net Promoter Score going down? Just ask Sense: “What changed last week that could impact NPS?” Sense runs the analysis using your NPS segments and spots correlations with rage clicks, content performance, and more—so you can see whether it’s a broken feature, poor mobile UX, or a missed expectation.

Focus on what counts most

Ask Sense to chart behavior patterns in app versions. Or even build a funnel to understand feature adoption. It highlights what’s working, what’s not, and where users are getting stuck. Now, reprioritize your roadmap based on what you’ve just learned—to drive retention up, and churn down.

Fuel product decisions with AI-backed insights

Need to know if your new feature actually works? Sense analyzes behavior before and after a release—highlighting adoption rates, user paths, and drop-offs. Combine this with survey feedback and sentiment analysis to prioritize your roadmap with confidence.